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CherylO-Xerox
Valued Advisor
Valued Advisor
‎05-04-2021 08:04 PM

Re: Invalid Print Cartidge - though original cartidge

Hi Takbiah, 

Thank you for using the Support Forum. Please contact supplies to see why the toner will not work in your printer.  Supplies can be reached Mon. – Fri. 8am-7pm ET at 1-800-822-2200. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Takbiah
New Member
New Member
‎05-02-2021 04:03 PM

Invalid Print Cartidge - though original cartidge

Product Name: WorkCentre 3225
Operating System: Windows 10

I have a a WC 3225 WIFI printer. It has inside the following cartridge:

Inside it has the following cartridge: 106R02778, with SN: CNE1JC9611135ABP3AJ150840. This functions fine.

 

I have bought then this: 106R02775, SN: CNE1JC9611120ABP3AM560065. When I put this inside, then I get an 09-800 error message.

 

What is the issue?

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