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1 Reply
MSPTestAccount
Account Deactivated
‎12-19-2017 01:10 PM

Re: Invalid Toner " message"

Hello  Mohamedm2m.

Thank you for using the Customer Support Forum.

We recommend you call into support at 1-800-835-6100.

What is needed is to validate the meter status of the device against the part numbers of the cartridges used.

These devices can also be converted if needed, though that may require service.

Please select "Accept Solution" and / or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
Thanks,
SandyP-Xerox
Moderator
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Mohamedm2m
New Member
New Member
‎12-17-2017 05:17 AM

Invalid Toner " message"

Product Name: Other - specify product in post
I've got a xerox 6505N I bought one years ago - only put 1,000 sheets through it so far. I'm getting "Invalid Toner" message with ANY new toner cartridge - in any of the CMYK slots. I've used genuine toner and compatible toner in the past. Now the printer is rejecting any toner I try to use - genuine or aftermarket.

Any suggestions would be appreciated.
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