Invalid Yellow error with new, Genuine Xerox cartridge

[dyett]

Phaser 6125. Just replaced the yellow cart. with a new, genuine Xerox cart. and I get an Invalid Yellow error. What's the problem? I am in Mexico, so it is not possible for me to get a replacement cart.

[Kimzi · Accepted solution]

Heya!

Do you get any sort of fault code?, something more than invalid yellow?

If its a Genuine Xerox Cartridge the chip on it could be damaged, if you have the proof of purchase I would suggest you contact Xerox, so you can get it replaced with a new one.

Thanks!

--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.