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universe74
universe74 New Member
New Member
‎04-16-2014 11:23 AM

Invalid toner/print cart

We have our printers managed through the Xerox Fleet Management portal.  I have ordered supplies for a Phaser 6600 and 3320.  Both are registering Invalid Toner or Invalid Print Cart.  What is the cause of this?  Regions?  I would have thought Xerox would know my region and what not since the portal is managing the pritner and has the serial number recorded.

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CherylO-Xerox
Community Manager CherylO-Xerox
Community Manager
‎04-22-2014 01:15 PM

Re: Invalid toner/print cart

Hi universe 74,

Thank you for using the Support Forum. I am not sure what the problem might be but please contact supplies to get the correct items and please let them know about the mix up through the Xerox Fleet Management portal.  I apologize for the inconvenience.

 

Thanks,
CherylO-Xerox
Community Manager

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