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carmenr1974 Member
Member

Issue: Resources Required to Print Your Joh will be held until this issue is resolved

Hello team how are you?

 

I got the next error message listed below,  from a end user computer  with operative system Windows 7 Enterprise 64 bits, I was not able to printing out from printer Xerox MFP WorkCentre 5330 which System software version is 53.30.11 also the available PDL

PCL 6 / 5eVersion 100.1
HP-GL/2Version 4.2
TIFF / JPEGVersion 3.0
PDFVersion 1.3
XPSVersion 1.0

Details of the error message whe I had tried print out a test page

"Resources Required to print
test page

Xerox Global Print Driver PCL 6

Your Job will be held until this issue is resolved"

Xerox_Error.jpgXerox_Error2.jpg

 

Everybody is available to print out, except this user who is getting that error described above!

 

I will appreciate your guidance about how to solve this important issue!


Thank you so much

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5 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Issue: Resources Required to Print Your Joh will be held until this issue is resolved

You need to go to the printer to find out what it is looking for specifically.

Then work your way back in the driver to find out where that is.

I'd just reinstall the driver and this time make sure Bi-Directional is functioning, because my guess is that it isn't configured for the actual printer model

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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carmenr1974 Member
Member

Re: Issue: Resources Required to Print Your Joh will be held until this issue is resolved

Hello team how are you?

 

I have decided to reinstal the Xerox Driver that one is Xerox Workcentre 5330 PCL 6.  Also I have feeded all of the printer trays with paper, I have attached some pictures because the situation still persist!

 

May you guidance me what else what can I do please?  Because this user is the only unable to printing out because that error message!

 

Xerox_Error3.jpg

Xerox_msg.jpg

 

May you let me know what additional steps could I do about this matter please!

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Issue: Resources Required to Print Your Joh will be held until this issue is resolved

You still need to do step one:

You need to go to the printer to find out what it is looking for specifically.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Highlighted
carmenr1974 Member
Member

Re: Issue: Resources Required to Print Your Joh will be held until this issue is resolved

Xerox_msg_Resources_Error.jpg

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js983e Valued Member
Valued Member

Re: Issue: Resources Required to Print Your Joh will be held until this issue is resolved

what joe is saying is that you need to physically go to the printer, select job status, then job details on your held for resources job... This will tell you if the job, for some reason or another, is looking for a paper type that isnt loaded in the printer and what size of paper its looking for.

 

 

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