I am havign issues printing on a DL Envelope. I am using Microsoft Word which has been told the paper size is DL envelope. When I load the DL envelope into Tray one, the printer asks me what I added, so I tell it a DL Envelope (screen shot at the bottom). When I print though the printer refuses to print and asks me to load a DL Envelope into Tray One. If you look at the below images, it does show what it wants and what I have told it is loaded, yet it still refuses to print.
I don't suppose anybody here has seen this before and knows what I have done wrong or how I can fix this? Thank you in advance for any help you can provide.
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The job from Word is stating a DL size on plain paper, the printer is stating a DL envelope size and envelope stock.
So do this:
Then make certain the driver states it is Envelope paper, not plain
Hi @JJoe053204-hcl thank you so much for your assistance.
I have looked where you suggest and while they are not exactly the same look as yours, I beleive they are the same thing in essance. Do you agree? Now these are not what I have adjusted it to, this is what it was and still is.
Then the printer settings/properties for it are:
Select the paper entry in screenshot 2 and define the type as an Envelope
The paper type is already set to envelope. If I click on 'Paper', the only options I can click on are 'Other Size' and 'Select By Tray'. If I select 'Other size' then 'Change Document Size' I could choose other sizes and types. As you can see it is already on 'DL (envelope)' which is what Word has selected as well as the printer.
I have no option to select the type as Envelope or colour as they are greyed out.
Again, thank you for yoru help with this.
You are my savour! I updated the driver (the one I had was installed by the webpage of my printer itself) and then tried both DL & C5 Envelopes and they both printed perfectly. The printer properties also look as your screen shots do.
Thank you very much for your help with this.