Issue printing on DL Envelopes, says wrong size.

[AlanWooler]

@Joe053204-hcl

You are my savour!  I updated the driver (the one I had was installed by the webpage of my printer itself) and then tried both DL & C5 Envelopes and they both printed perfectly.  The printer properties also look as your screen shots do.

Thank you very much for your help with this.

Alan

[Joe Arseneau · Accepted solution]

No idea why the type is greyed out on yours, replace it with this driver

[AlanWooler]

Thanks @Joe053204-hcl

The paper type is already set to envelope.  If I click on 'Paper', the only options I can click on are 'Other Size' and 'Select By Tray'.  If I select 'Other size' then 'Change Document Size' I could choose other sizes and types.  As you can see it is already on 'DL (envelope)' which is what Word has selected as well as the printer.
I have no option to select the type as Envelope or colour as they are greyed out.

Again, thank you for yoru help with this.

[Joe Arseneau]

Select the paper entry in screenshot 2 and define the type as an Envelope

[AlanWooler]

Hi @JJoe053204-hcl  thank you so much for your assistance.

I have looked where you suggest and while they are not exactly the same look as yours, I beleive they are the same thing in essance.  Do you agree?  Now these are not what I have adjusted it to, this is what it was and still is.

Then the printer settings/properties for it are:

Any ideas?

Cheers
Alan

[Joe Arseneau]

The job from Word is stating a DL size on plain paper, the printer is stating a DL envelope size and envelope stock.

So do this:

Then make certain the driver states it is Envelope paper, not plain

[AlanWooler]

Hi all,

I am havign issues printing on a DL Envelope.  I am using Microsoft Word which has been told the paper size is DL envelope.  When I load the DL envelope into Tray one, the printer asks me what I added, so I tell it a DL Envelope (screen shot at the bottom).  When I print though the printer refuses to print and asks me to load a DL Envelope into Tray One.  If you look at the below images, it does show what it wants and what I have told it is loaded, yet it still refuses to print.

I don't suppose anybody here has seen this before and knows what I have done wrong or how I can fix this?  Thank you in advance for any help you can provide.

Alan