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Issue with custom card size in bypass tray

Product Name: Versalink c8000
Operating System: macOS 10.15 Catalina

Hi Guys. We have just taken delivery of the above printer. We are trying to print custom size card stock (135mm x135mm) from the bypass tray. The bypass tray settings are 135 x 135 card stock ivory and page setup in word is 135 x 135.

Under Paper Handling we select scale to fit paper size and the Destination Paper Size is the same as in page setup.

We send the job to the printer. The printer states 'waiting for resources' and shows the correct settings for the bypass tray but the job says its waiting for A4 - HELP!

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Community Manager
Community Manager

Re: Issue with custom card size in bypass tray

Hello Marineman110,

The Waiting for Resources message usually means that the stock description in the driver, does not EXACTLY match with that in the tray. You also mention it says "waiting for A4" which sounds like something is not matching between the driver and the actual printer. If you have checked that and can't figure it out, I would recommend contacting the Support Department for troubleshooting.

You can also check for updated firmware and drivers to see if that also could be the issue.

Thanks,
CathyO-Xerox
Community Manager

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