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Issues with Paper Jam Error Code 89,102 [R3M3]

Product Name: ColorQube 8580
Operating System: Windows 10 x64

Hello all,

I have spent quite abit of time searching how to solve this problem.


When a print job is sent or even when the machine is trying to do a paper jam, cleaning job, the printer displays the error: "Paper Jam - open front door A to clear". I proceed to open the door A, checked for any debris. 
Then I get the error "Paper jam - Remove Tray 2 to clear". After that, I remove the tray, check the paper and readjust the length and width paper edge guides accordingly.

Then it shows the error "Paper Jam - open front door A to clear" again.

Error Code in all of the error displays: 89,102 [R3M3]


What I have done:

Clear the Paper Jam From the Exit Cover, Front Cover, and Paper Trays:

Clear Paper Scraps or Debris From the Pre-heater:


Clean the Printer and Paper Trays Feed Rollers


Thank you in advance for the help




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Community Manager
Community Manager

Re: Issues with Paper Jam Error Code 89,102 [R3M3]

Hello Megaman,

I cannot find that exact code, but I found a similar one that is 89,572Media Path Motor / Wiring Fault. The only suggestion is power off/on and if that doesn't work call Support for a Service Call.

Community Manager

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