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Issues with WorkCentre 7435

Product Name: WorkCentre 7425/7428/7435
Operating System: Mac OS X 10.11 - El Capitan

hello all!

i have had a Xerox Workcentre 7435 for a few years now and am only just get things working. color copies look really nice, but attempting to print black and white I get constant paper jams or if the paper does go through it prints the first 1/3 of the sheet then all the toner gets dumped onto a single strip of the paper, essentialls scrunching the rest of the original onto about 1/4" of the copy.

 

has anyone ever experienced such a thing or know what can be done about this? thanks so much for the patience as i am a new user to all of this stuff

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Issues with WorkCentre 7435

Hello TrueOutsiders,

You can check out this article. You may need to call Service: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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Re: Issues with WorkCentre 7435

thank you for your reply. i have attempted to call service multiple times and they will not discuss anything with me as i purchased this copier used from a business in canada and am based in the states. not entirely sure why that seems to matter but every attempt causes me to hit a dead end because of it

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