It doesn't print more than 4 to 5 copies

[Ceva]

After printing the 5 copies it will stop and the magenta toner cartridge will show 0% please help me

[TonyP-Xerox]

HI Ceva, you don't say what level the magenta cartridge is prior to printing. If the cartridge is at 0%, you will need to put in a new toner cartridge. If the cartridge is not at 0%, you may want to remove the cartridge, gently shake it, then try printing. 

If you are printing only black and white, make sure the print driver is set to print black only. Many times, color printers will use CMY to create black versus just using the black toner.

TonyP

[Ceva]

Thanks for your reply. What I mean is that the toner cartridge will show 100% after printing 4-5 copies it will purse and stop printing then the magenta only will go down to 0%. If I off the machine and on it I will add 754-496 and 65325 it come up to 100% If I still send it will print 5 copies and stop 0%. Please help me

[TonyP-Xerox]

Hi Ceva, I've not seen that before so I suggest calling your regional support center. If you send diagnostic data to Xerox, they might be able to see any error codes or toner levels of the device that could help troubleshoot this issue.

TonyP