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2 Replies

Re: Jam cannot be cleared

Actually, I was able to tease it out of the exit tray with a curved kelly clamp (surgical instrument).  It's printing fine now.

Glad I'm able to save the money on the service call.

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Community Manager

Re: Jam cannot be cleared

Hello t-a-whiteside,

If you have tried all these steps  and still can't clear the jam, you may need a Service Engineer to come to remove the jam. 

Community Manager

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Jam cannot be cleared

Product Name: WorkCentre 6027
Operating System: macOS 10.15 - Catalina

I have a jam that cannot be cleared by your directed method.  Code 077-900.

Removed paper tray - nothing jammed accessible there.

Opened back door and lifted green levers, which gives me access to ...

I can see a sliver of the paper at the exit tray, but no way to access it.

What's my next move?

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