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Community Manager
Community Manager

Re: Jamming when printing double sided

Hello LBennett, 

Please review this article for clearing jams from the duplex and rear exit.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

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Jamming when printing double sided

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10



Our B215 is jamming when double sided printing is selected. It makes a loud crunching/paper getting stuck noise and then the paper gets stuck inside. I have checked the type of paper, the settings on the printer and the settings on the driver are all correct. Any guidance on anything further to do or how to througherly clean the inside incase the sensor is damaged etc?


thanks for any suggestions,



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