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Fire
New Member
New Member
‎11-21-2019 02:49 PM

Job got deleted - Invalid Account IDs

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: macOS 10.15 Catalina

We have issue on C8045 with macOS 10.15. The job got deleted saying invalid account ids. The same ID can be printed under macOS 10.13 or 14. The drive we are using is 5.3.0.

 

Thank you

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CathyO-Xerox
Community Manager
Community Manager
‎11-26-2019 03:36 PM

Re: Job got deleted - Invalid Account IDs

Hello Fire,

I searched the Knowledge-base for your device and jobs deleting because of invalid ID and found this solution that may help you.

If that doesn't work, you may need to contact the Support Department at 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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