Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Fire
New Member
New Member
‎11-21-2019 02:49 PM

Job got deleted - Invalid Account IDs

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer

We have issue on C8045 with macOS 10.15. The job got deleted saying invalid account ids. The same ID can be printed under macOS 10.13 or 14. The drive we are using is 5.3.0.

 

Thank you

0 Kudos
Reply
1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎11-26-2019 03:36 PM

Re: Job got deleted - Invalid Account IDs

Hello Fire,

I searched the Knowledge-base for your device and jobs deleting because of invalid ID and found this solution that may help you.

If that doesn't work, you may need to contact the Support Department at 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Reply