cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Just a string of symbols per page when printing from Catalina

Jump to solution
Product Name: Xerox B210
Operating System: macOS 10.15 Catalina
Bought the printer today and have managed to set up WiFi connection and downloaded/installed the Catalina driver but still can’t print anything except .txt files. Any attempt to print PDFs, emails etc just prints a random string of symbols at the top of multiple pages. No error messages, just lots of pages with a line or 3 of garbage and lots of empty space. The same files print fine from our iPhones over AirPrint, or from our other Mac running Sierra. Help?!
Tags (3)
0 Kudos
5 Replies
Highlighted
Community Manager
Community Manager

Re: Just a string of symbols per page when printing from Catalina

Jump to solution

Hello cm8032,

Have you tried to uninstall and reinstall the Xerox Print driver?

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Highlighted
New Member
New Member

Re: Just a string of symbols per page when printing from Catalina

Jump to solution

I am having the exact same problem.

I have unistalled and reinstalled Easy Printer Manager, with no effect.

The MacBook prints the same file just fine on the HP printer, so I believe it is the Xerox printer.

One idea is to upgrade firmware, but I cannot do that since I lost my Admin password and have yet to figure that problem out yet.

Perhaps you can try and let us know.

Thanks,

0 Kudos
Highlighted
New Member
New Member

Re: Just a string of symbols per page when printing from Catalina

Jump to solution

PS I uninstalled and reinstalled the driver as you suggested. No afffect, still printing symbols

0 Kudos
Highlighted
Community Manager
Community Manager

Re: Just a string of symbols per page when printing from Catalina

Jump to solution

Hello celderkin, 

If that didn't help, you may want to contact support and speak with a Network Specialist for some in depth troubleshooting: 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
Highlighted
New Member
New Member

Re: Just a string of symbols per page when printing from Catalina

Jump to solution

Great suggestion. Took about 5 minutes.

I would accept as solution if I could find the button.

For people who don't want to call, go the Mac's System Preferences | Printers and Scanners.

Use the remove (negative sign) button to get rid of the Xerox printer. Then press add. Select the printer (this assumes your printer is visible on the network). Select the IP button (middle icon in the upper left of the little window.) Input the IP address of your printer (10.0.0.xxx. for example - you can get it from the Configuration Report under "network settings" - refer to your manual for printing from the printer's butons). Select the HP Link option in the pull down window towards the bottom. Type in a useful name and location, if you want. And you're good. (I am reciting this from memory, but I think I'm close enough).

Thanks again, Cathy!