cancel
Showing results for 
Search instead for 
Did you mean: 
bartman9
New Member
New Member

Keeps emptying Magenta toner cartridge into waste cartridge

Product Name: Phaser 7500
Operating System: macOS 11 - Big Sur

My Phaser 7500 keeps emptying all my magenta toner into the waste cartridge.  I can hardly print anything as it keeps doing this.  Any suggestions?  I tried swithcing two of imaging units to see if that was the issue (swapping magenta imaging unit with yellow imaging unit).  But the magenta one was still emptied, not the yellow one.  

0 Kudos
3 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Keeps emptying Magenta toner cartridge into waste cartridge

Hi,

I think you need to replace the magenta developr housing and the magenta developer material.

 

Gabi

bartman9
New Member
New Member

Re: Keeps emptying Magenta toner cartridge into waste cartridge

Would this be the correct item?

https://www.xentair.com/products/Xerox%C2%AE-Phaser%E2%84%A2-7500-Developer-Housing-and-Magenta-Deve...

 

Is this something that is easily replaced by myself or will it require an official technician?

Thanks!

0 Kudos
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Keeps emptying Magenta toner cartridge into waste cartridge

Yes, those are the items and you need a tech for replace them.

 

0 Kudos