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DJCavalli
New Member
New Member

Load paper in Tray 1

Product Name: WorkCentre 3615
Operating System: Not Specified

On the WorkCentre 3615, it is giving us a "Load paper in tray error"; of course paper is loaded. We have had 2 technicians from Xerox out to try and repair. Still nothing. Then the service call on 4.19. 2022 was moved to today 4.22.2022.  No technician showed . No call either. Its been over 2 months. Should we just replace printer since techs cannot fix either?

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Load paper in Tray 1

Hello DJCcavalli, 

I suggest that you call into our support department for assistance @ 1-800-821-2797 for an ETA on the technician. 

Thanks,
TammyL-Xerox
Community Manager

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DJCavalli
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Re: Load paper in Tray 1

Called on 4.25.2022.  Customer service was professional; however, when they transferred me to tech support I was ignored.  Tech did not help nor call back to follow up.  Does Xerox have a replace then repair policy? Meaning bring a 3615 or comparable printer out here. And replace.  Take back the broken existing 3615 back to warehouse to repair? Thank you again

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TammyL-Xerox
Community Manager
Community Manager

Re: Load paper in Tray 1

Hello DJCavalli, 

Sorry, no we do not have a replace then repair program. 

 

Thanks,
TammyL-Xerox
Community Manager

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