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rr7564
New Member
New Member

Loses communication

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10

Installed a Xerox B215 using USB and it prints fine until printer goes into power save mode.  When trying to print at this time I get a message about unable to communicate with the printer.  It won't print again until powering off and on the printer.  I increased the timeout period to max(119 min.) but that's not going to fix the issue.  Any other workarounds?

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3 Replies
TammyL-Xerox
Administrator
Administrator

Re: Loses communication

Hello rr7564, 

There is also an Auto Power Off setting click here for the article it's towards the bottom. f you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100

Thanks,
TammyL-Xerox
Community Manager

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rr7564
New Member
New Member

Re: Loses communication

Tammy,

Thanks for the reply.  

I don't have the printer on the network, just attached through USB.  Is there a way to access these settings if not connected to the network?

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TammyL-Xerox
Administrator
Administrator

Re: Loses communication

Hello rr7564,

Sorry, I could only find insturction for the Auto Off Power via the link I already sent you.  

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!