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txakura
Member
Member

Lost power yesterday, since then printer offline with "No DNS response" from network diagnostics

Product Name: ColorQube 8580
Operating System: Windows 10 x64

The power was out for a little over 3 hours.  When I tried to print - via Greenprint - after that, there was no response.  A window appeared that had "Printer status is not available at this time."  I can find the printer via it's TCP/IP address in a network scan, and open the printer web page in a browser, so the address seems to be OK.  Looks like the problem is the printer is unable to talk to the DNS server.  Any clues?

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2 Replies
TammyL-Xerox
Administrator
Administrator

Re: Lost power yesterday, since then printer offline with "No DNS response" from network d

Hello txakura, 

I found an article on how to preform a network diagnostics on the device this should help you figure out what the problem is.

If you are still having issues after trying these steps I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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txakura
Member
Member

Re: Lost power yesterday, since then printer offline with "No DNS response" from network d

I finally resorted to a system reset on the printer.  That solved the problem, and, since I really haven't done that much customization, I got the printer back on line pretty easily.  I then found a problem with GreenPrint, which I use all the time.  I can't get it to select the correct printer without a manually picking the right one to print.  I realize this is not your problem, but it's really annoying.

Thanks for the reply.  I did try the network diagnostic, and found the printer offline.  That's when I decided to just go to the system reset.

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