cancel
Showing results for 
Search instead for 
Did you mean: 
ehong
New Member
New Member

Loud Buzzing Noise When Printing - Print Tracks and Smudges

Jump to solution
Product Name: Xerox Phaser 6510
Operating System: macOS 10.15 - Catalina

Having this loud buzzing sound coming from the back of my Phaser 6510 laser printer. Anyone know what the problem could be and have a solution? There's no jams or build-up. Just randomly started doing this during a print job and now it does it every time I print. The print quality is unusable as well. There is vertical track mark (2 tracks) and smudges all over. Help please!

0 Kudos
7 Replies
TammyL-Xerox
Administrator
Administrator

Re: Loud Buzzing Noise When Printing - Print Tracks and Smudges

Jump to solution

Hello ehong,

I searched our online knowledge base and found two articles below that may help you with the noise and smudges. 

Smudges:https://www.support.xerox.com/en-us/article/en/2065300.html 

Noise:https://www.support.xerox.com/en-us/article/en/2065672.html 

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
gabiene
Valued Advisor
Valued Advisor

Re: Loud Buzzing Noise When Printing - Print Tracks and Smudges

Jump to solution

Hi,

That sound is from transfer belt cleaner which is blocked with clogged toner, especially that I see a lot of residual toner into machine and on the transfer belt.

 

Gabi

gabiene
Valued Advisor
Valued Advisor

Re: Loud Buzzing Noise When Printing - Print Tracks and Smudges

Jump to solution

And see this post to see how to remove the transfer belt and also to remove the transfer belt cleaner.

ehong
New Member
New Member

Re: Loud Buzzing Noise When Printing - Print Tracks and Smudges

Jump to solution
Thank you for the reply. Is that a part I can buy and replace myself?

Edit: just saw your second post. Thank you!
0 Kudos
gabiene
Valued Advisor
Valued Advisor

Re: Loud Buzzing Noise When Printing - Print Tracks and Smudges

Jump to solution

607K00936 is the part number for the transfer belt unit, and yes if you follow the instructions from the post  that I linked before, you can replace it.

0 Kudos
lojdi
New Member
New Member

Re: Loud Buzzing Noise When Printing - Print Tracks and Smudges

Jump to solution

Hi Gabi,

I've got the same problem and it was scuccessfully fixed after I cleaned the transer belt unit.
I've found a lot of stuff clogging the cleanning parts, especially the part connects to the waste cartridge.
Thanks a lot for your advice!

ehong
New Member
New Member

Re: Loud Buzzing Noise When Printing - Print Tracks and Smudges

Jump to solution

The loud buzzing sound and printer marks are gone now and this is resolved. My transfer belt cleaner was REALLY REALLY full!! 

Finally was able to locate and remove the transfer belt thanks to this post by @gabriene. One thing to note on the picture, the bottom photo shows 4 screws but it was actually 7 or 8 screws to remove the transfer belt and you need to lower the 4 toner locks to slide the transfer belt out. Hope this is helpful for future viewers.  

 

IMG_0454.JPG