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MAC error when printing

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Windows 10 x64

Hi

 

When the one MAC user prints documents we get the following:

mac error.JPG

macOS Sierra 10.12.6

Using the latest driver and the HP Directjet Port.

Regards

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2 Replies
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Community Manager
Community Manager

Re: MAC error when printing

Hello Lucas.

First make sure the program they are printing from is 64 bit and not 32 bit.  Then make sure you are using the HP Jet Direct as the port.  If the problem continues please consider contacting your local support centre for additional assistance.  

 

Thanks,
CherylO-Xerox
Community Manager

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Valued Advisor
Valued Advisor

Re: MAC error when printing

are you using special fonts in that pdf? maybe the font is not availaibe on the machine

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