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DRP2016 New Member
New Member

Mac + Accounting + Postscript issue?

Hi all, hope you can help. 

 

We have a 7220 WorkCentre and haven't any problems with our Windows computers on our LAN. We've recently taken on a designer who uses a Mac running El Captain, and although we've successfully installed the correct driver and given him his own Accounting ID/Group etc, we constantly get the "The job was not printed because the PostScript option is not enabled" error. We do not have the PostScript module installed, but I'm aware that you can use the PCL driver instead to provide limited print functionality. The problem is that I can't get access to the Accounting features if I go with the PCL driver option. Would this be accurate? 

Any help you can provide would be much appreciated. Although I'm aware just paying for the Postscript feature is probably the easiest option, we are a non-profit organisation, so keeping our costs down would be nice!  

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Mac + Accounting + Postscript issue?

You are out of luck.

Xerox doesn't make a Mac PCL driver, so the one you are using would be the Apple"Generic PCL"

Apple doesn't support XSA so it is impossible to add the ID.

To print from the Mac you will need to buy the PS kit, or the Mac User will need to export all jobs as pdf on the Mac, and submit them to print via CWIS (Webpage in the printer)

 

But, are you certain you have a 7220? Because PS is not an option for that model, it is standard, XPS is an optional add-on .

It sounds like you are either printing to a 7120, or the driver setup Mac side is just wrong, and possibly using Airprint for the protocol.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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DRP2016 New Member
New Member

Re: Mac + Accounting + Postscript issue?

Hi Joe, thanks for coming back to me!

Yes I was hoping in vain that there would be a (cost free) solution! That's grand, I will provide him with access to the CWIS in the meantime while we’re looking into PS. 

Yes it's definitely a Workcentre 7220. When I run the configuration report via admin access, it states that "PostScript - Not Installed". Airprint also seems to be disabled. 

 

Would it be possible that this was maybe just disabled by accident when the printer was installed?

 

Thanks a mill, 

 

Pete

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Mac + Accounting + Postscript issue?

Seems you have the only Connectkey model device where PS is an option :-( , I honestly had no idea they did that.

 

1.GIF

 

FYI:

Airprint is disabled on all of them by default, if it shows up it can be enabled. You just need to edit it in CWIS and check the box for enabled (will also likely have to enable multicast DNS).

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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