Hello Mac Users.
Xerox has created a fix for the issue of printing being paused after upgrading your Mac to OS 10.6.8. It is a file that is available from our 2nd level support centres. Please contact your centre to obtain the file.
You can visit our Contact Us page for information on reaching your support centre. .
Thank You
Cherylo-Xerox
Xerox Forums Moderator
I have gone in so many circles trying to get this corrected. PLEASE post a link to download the fix - I don't think I can talk to any more customer service people.
i know the frustration ...
here is the link : https://www.custsatsurvey.xerox.com/fileshare/Repair10.6.8/Repair10.6.8.dmg
Seems that we need a username and password. However.. is this pretty much the same thing I have put together and posted here: http://electro-music.com/forum/viewtopic.php?t=48419 ???
..But not including the restore installer?
sorry, i forgot to paste the user info :)
The Username needed is fileuser and the Password is webshare_08
sorry, i forgot to paste the user info :)
The Username needed is fileuser and the Password is webshare_08
OK. Cool. I`ve downloaded it and checked the contents. It´s exactly the same as my own fix, which means it will work just fine.
Fabio,
THANK YOU!!!
I'm finally up and running again without having to jump through hoops for customer service people pr convert everything to work from a Windows machine. I thank you and more importantly, my clients thank you!
- Colleen
Hi Gabem,
While we are waiting for an official patch to be released from Apple to address the CUPS printing issue, we have made our temporary fix available. The file can be accessed on the Drivers & Downloads pages for the affected products on the Support site, or here:
This is not a permanent solution and is not intended for 10.7 / Lion, but will correct the problem for our products in 10.6.8.
If you have problems installing this fix, or otherwise, please contact the Support Center.
Thanks,
PamY-Xerox
Community Manager