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8ternity
Valued Member
Valued Member

Mac OS Print and Scan Driver won't install with installer 5.10.0, 5.8.0 - Install button won't avail

Product Name: Xerox EC8036 / EC8056 Color Multifunction Printer
Operating System: macOS 10.15 - Catalina

We try to install the latest driver on 3 differents Mac OS Catalina with our Xerox EC8036.

We use the current driver 5.10.0 Mac os Print and Scan TWAIN Driver, but the install button has shown are not working.

 

See capture : (the install button is gray out)

Problem with Mac OS Print and Scan installer on mac OS Catalina, High Sierra and Mojave.Problem with Mac OS Print and Scan installer on mac OS Catalina, High Sierra and Mojave.

6 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Mac OS Print and Scan Driver won't install with installer 5.10.0, 5.8.0 - Install button won't a

Hello 8ternity, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.  

Thanks,
TammyL-Xerox
Community Manager

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davidcjones
Member
Member

Re: Mac OS Print and Scan Driver won't install with installer 5.10.0, 5.8.0 - Install button won't a

I have the the same problem with 5.10.0. My desktop printer stopped printing to the ColorQube 8580, so I tried to install the new drivers to no avail.

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Clair135
New Member
New Member

Re: Mac OS Print and Scan Driver won't install with installer 5.10.0, 5.8.0 - Install button won't a


@TammyL-Xerox wrote:

Hello 8ternity, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100 


I am having a bear of a time with the Windows 10 x64 driver for the Xerox VersaLink B605 MFP. I have installed both the latest from the Xerox site, and also directly from the MFP itself. Both will work, but I cannot have the user easily print to the tray they want. I have a bypass (manual feed) tray, a letter tray, and a legal tray. On our old VersaLink B405 MFP, when printing, it was easy to go into Printer Preferences and select the Tray. Now, not only do they have to do that, they have to specifiy the size everytime.

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davidcjones
Member
Member

Re: Mac OS Print and Scan Driver won't install with installer 5.10.0, 5.8.0 - Install button won't a

Hi,

As I noted, I have the same problem. I tried calling tech support, and they are trying to get me to install the printer using the IP address of the printer. However, this will not get me the newest version of the drivers. I can see the printer, so it is easy to add, but I need the new drivers to try to fix a problem with the printing. when I try to run the installer, it runs but won't ever light up the install button (just like happened to the other person above). So then they said to just call Apple. Of course Apple says it is a piece of Xerox software, and they aren't blocking installation...

 

Is there anywhere I can go for help to make my 8580 functional again and restore it from expensive paperweight status?

 

Thank you.

 

David

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milandm
New Member
New Member

Re: Mac OS Print and Scan Driver won't install with installer 5.10.0, 5.8.0 - Install button won't a

This is clearly a Xorex issue and it's common that xerox blame Apple and Apple blame Xerox. Spending this much money on a Xerox B605 is beginning to feel like a waste of money. 

 

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8ternity
Valued Member
Valued Member

Re: Mac OS Print and Scan Driver won't install with installer 5.10.0, 5.8.0 - Install button won't a

You're a little bit rude here.

Mac OS protections on their OS is pain in the ass. Everything is working well unders Linux, Windows, Centrix, other plateform. Mac OS change their OS for Beta too quickly. They donesn't advice customer that is still in Beta phase and implement in updates.

 

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