I recently upgraded a customer's iMac and MacBook Pro to Sierra
He has two Xerox printers on his premises: Workcentre 6605 and Workcentre 7835
We have no issues with the WC6605, our problem is with the WC7835
Print jobs via Airprint don't get printed : an error message indicates that the print task wasn't accepted
We have tried two driver versions 3.90 (officially for WC7835) and 3.97 (officially for WC6515)
and obtain the same error message.
Resetting the print settings made no difference
Cleaning the presence of Xerox printer drivers from Library, before installing the tested driver, made no difference
We called Xerox software support in the UK on three separate occasions and they don't seem to have a solution
The printer driver can see the printer because we can view the ink levels
We tried to reinstall the 3.90 driver destined for the WC7835 but the installation process doen't seem to work anymore - the next button is greyed out even though the main drive has been selected
Any ideas on how to get the printing working properly again ?
Solved! Go to Solution.
Airprint is not something you should be using for either printer. (It is designed for iPad/iPhone.
Switch the port during installation to either LPD or HP Jet direct. There is no issue printing to either machine in Sierra.
Thanks for your response
I simply mentioned Airprint in passing
when installing the driver I use the printer's IP address and LPD protocol to set it up
That's odd since other Macs don't have the issue using either driver you mentioned, or even with the 3.81.1 driver from Apple here.
Reset the print system (again)
Empty the MAC’s trash. If any files are being held, reboot and empty again.
Use HP Jet direct to install the 78xx device.