cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Mac OS X Sierra & Workcentre 7835

Jump to solution

Hi

I recently upgraded a customer's iMac and MacBook Pro to Sierra

He has two Xerox printers on his premises: Workcentre 6605 and Workcentre 7835

We have no issues with the WC6605, our problem is with the WC7835

Print jobs via Airprint don't get printed : an error message indicates that the print task wasn't accepted


We have tried two driver versions 3.90 (officially for WC7835) and 3.97 (officially for WC6515)
and obtain the same error message.

Resetting the print settings made no difference

Cleaning the presence of Xerox printer drivers from Library, before installing the tested driver, made no difference

We called Xerox software support in the UK on three separate occasions and they don't seem to have a solution

 

The printer driver  can see the printer because we can view the ink levels

 

We tried to reinstall the 3.90 driver destined for the WC7835 but the installation process doen't seem to work anymore - the next button is greyed out even though the main drive has been selected

 

Any ideas on how to get the printing working properly again ?

Thanks
yann

0 Kudos
4 Replies
Highlighted
Analyst Nation Moderator
Analyst Nation Moderator

Re: Mac OS X Sierra & Workcentre 7835

Jump to solution

Airprint is not something you should be using for either printer. (It is designed for iPad/iPhone.

Switch the port during installation to either LPD or HP Jet direct.  There is no issue printing to either machine in Sierra.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: Mac OS X Sierra & Workcentre 7835

Jump to solution

Hi

 

Thanks for your response

 

I simply mentioned Airprint in passing 

 

when installing the driver I use the printer's IP address and LPD protocol to set it up

0 Kudos
Highlighted
Analyst Nation Moderator
Analyst Nation Moderator

Re: Mac OS X Sierra & Workcentre 7835

Jump to solution

That's odd since other Macs don't have the issue using either driver you mentioned, or even with the 3.81.1 driver from Apple here.

 

Reset the print system (again)

 

  • Close any open printer queues in the Dock
  • Close all open applications
  • Print & Fax – remove Xerox printer objects (using the “-” button under the list of printers)
  • Applications folder – remove Xerox folder (if present)
  • Library/Applications Support – remove Xerox folder
  • Library/ColorSync/Profiles – remove XRX* or other Xerox files if present
  • Library/Image Capture/TWAIN Data Sources – remove Xerox printer packages
  • Library/Printers – remove Xerox folder
  • Library/Printers/PPDs/Contents/Resources – delete Xerox folders and files. Older OS’s have multiple language subfolders, each of which may contain Xerox PPDs. If this is the case, the easiest thing to do is search the entire set of folders for the Xerox files, and delete en masse.
  • Library/Receipts – remove any of the following: pde***.pkg, xpd***.pkg, ICC*, ICP*, ICC_Profiles, SSScan/Xerox (folder)
  • Users/[username]/Library/Preferences/ – remove all com.xerox.* files
  • Note: If your library folder is hidden, type this in a TERMINAL window (located in Utilities folder): > Chflags nohidden Library <enter>
  • Also in Users/[username]/Library/Preferences/ – look for any com.apple.print.custompresets.forprinter.(yourXeroxPrinterName).plist files and delete them
  • Users/[username]/Library/Caches/ – remove all XRXSetup* files (if present)
  • Also in TERMINAL:
    • > cd /var/db/receipts/ <enter>
    • > ls <enter> – look to see if there are any com.xerox.* files. If so, delete with:
    • > sudo rm com.xerox.* <enter> (will prompt for admin password)

Empty the MAC’s trash. If any files are being held, reboot and empty again.

 

Use HP Jet direct to install the 78xx device.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: Mac OS X Sierra & Workcentre 7835

Jump to solution

Worked perfectly with 3.81.1 and LPD protocol

Thanks a lot Joe

 

NB

Not sure now that I was in fact in LPD protocol before

0 Kudos