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gym New Member
New Member

Mac OS X Sierra & phasor not responding

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Hi,

 

Phaser 6130n gives "printer not responding" after update to MacOS sierra. Have most recent driver. Mac does print to other printers (HPs etc) on the network as well as via usb to the 6130. Suggestions?

10 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Mac OS X Sierra & phasor not responding

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There is no driver for Sierra from Apple or from Xerox.

If you are using the latest driver from Xerox it would be for OSX10.11, there will be issues if you attempt to do so by IPP/Bonjour, so make sure you reinstall it and use an LPD port. And Make sure Apple doesn't decide that the Print With box should be Airprint or Generic PS, it needs to be the Xerox ppd

 

1.GIF

 

2.GIF

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Joe
gym New Member
New Member

Re: Mac OS X Sierra & phasor not responding

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Thanks.  Tried. Get the same response i.e. "the printer is not responding"

Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Mac OS X Sierra & phasor not responding

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Then assuming there is not an actual printer issue, use Remove all instances currently installed, and switch to HP Jet Direct, which won't have any bi-directional ability, so no message should be possible.

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Joe
gym New Member
New Member

Re: Mac OS X Sierra & phasor not responding

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Tried.

 

Got response "unable to verify the printer is on your network"

Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Mac OS X Sierra & phasor not responding

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You have an actual problem with your printer totally unrelated to Mac OSX 10.12.

Open CWIS and see what errors are on it. (Webpage in the printer)

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Joe
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gym New Member
New Member

Re: Mac OS X Sierra & phasor not responding

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Could not access using OS sierra mac.

 

Attempted to print from a mac running el capitanon network  - prints!!

Check webpage no errors listed.

Must be the driver.

Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Mac OS X Sierra & phasor not responding

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It isn't the driver unless it is corrupted on your Mac. I downloaded it fresh from Xerox.com 5 minutes before I made the post and put it on the same OSX version as you as can be seen in the screenshots.

 

You will likely have to reset the Mac print system (will delete the other printers too) and possibly manually remove the Xerox print drivers(PPD's) from within the Mac Library. Then reinstall.

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Joe
gym New Member
New Member

Re: Mac OS X Sierra & phasor not responding

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Interesting!  I tried to print using a powerbook pro also running Sierra - no luck. But prints fine with old Imac running El Cap. Same network port, same cable.

 

Implies both sierra systems screwed up. 

 

I already reset print system & reinstalled driver & printers on first imac. However, will try again.  Thanks.

 

 

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litbright New Member
New Member

Re: Mac OS X Sierra & phasor not responding

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I just bought a new iMac in time for Christmas and imagine my surprise when my Xerox Phaser 3160n won't work with it. My HP printer of similar age works great but Xerox still hasn't released the necessary software. I am pondering just throwing the Xerox in the trash and buying a HP laser. Any friends or family asking for advice or technical support will be hearing about this.
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