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ITKalet New Member
New Member

Mac OS X delay/problem printing to Phaser 7800

We are running Mac OS X 10.7.5 through 10.9.2 and the latest Xerox driver update seems to have disrupted our ability to print from standard applications (Office, Acrobat, browsers).  When someone sends a file to print, the file takes quite a long time to process and usually, only one page of a multipage document will print.  The print queue shows a "checking printer status" job over and over.   Graphics applications like InDesign print without any delay.  This is happening on both our 7800s but not on our HPLJs.  have you heard of this issue before?

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3 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Mac OS X delay/problem printing to Phaser 7800

Hi ITKalet,

Thank you for using the Support Forum. Please make sure that you have followed the instructions for removing the old driver(s) and then reinstall the new driver.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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karlo@uoregon.edu New Member
New Member

Re: Mac OS X delay/problem printing to Phaser 7800

ITKalet,

 

Are you printing directly to the printer or through a Windows Print Server?

 

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jtilocca New Member
New Member

Re: Mac OS X delay/problem printing to Phaser 7800

we are having the same problem with our 7800dx. from adobe acrobat it will say processing for a long time then is only prints 1 page of many. the same file prints fine from preview on the same mac.

 

 

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