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TammyL-Xerox
Community Manager
Community Manager
‎10-20-2023 12:46 PM

Re: [MacOS Ventura 13.6] driver installation wizard "Select a printer" fails to find the p

Hello chukcha14, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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chukcha14
New Member
New Member
‎10-17-2023 04:24 PM

[MacOS Ventura 13.6] driver installation wizard "Select a printer" fails to find the printer

Product Name: ColorQube 8580
Operating System: Other – specify OS in post

Hello Xerox,

I was installing the latest (5.14.0) driver for my ColorCube 8580 and the installer cannot find my printer.

I reinstalled the driver by running the installer again and it doesn't help. Please tell me if there is a manual driver removal instructions or a new beta driver I can download that fixes this issue. My printer doesn't work (can't be recognized) even if I indicate its IP address directly in macOS. Help!

Thanks

Screenshot 2023-10-17 at 1.14.44 PM.png

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