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2 Replies
DavidX28897-xrx
Technical Escalation User
Technical Escalation User
‎07-15-2019 10:58 PM

Re: MacOS shows printer is out of paper even though it's not

It's just a notice the tray is empty. They put it there after a decade of people complaining that the driver couldn't see what was in the bypass tray. There is no way to disable the notification on mac os. 

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎07-15-2019 03:39 PM

Re: MacOS shows printer is out of paper even though it's not

Hi ralvarez,

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: AltaLink C8070.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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ralvarez
New Member
New Member
‎07-12-2019 04:31 PM

MacOS shows printer is out of paper even though it's not

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: macOS 10.13 - High Sierra

We just got an AltaLink C8070.  I'm trying to install it on our MacOS clients.

When I install it, I choose to install an IP printer.  I select the LPD printer port type.  I leave the queue name field empty. and add the printer.  I configure the options- we have a 2 to 3 hole punch and BR finisher.

The printer I added is working, but the status is reporting "Out of paper."  We need a solution for this.  Our users are going to think the printer is constantly out of paper.

I'm aware of the other post from 2016 reporting this problem.  I'm hoping in three years since then there is a solution.  A setting on the copier?  Maybe setting the default tray?

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