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Buser Member
Member

Machine out off network

Product Name: WC7225i
Operating System: Windows 7 x64

Hello Everybody,

Machine lost the network connection; i.e. no led on the network cable, does not ping, no web page access, not appear on driver.

We did altboot, replaced SD card, EEPROM, RAM. No change. 

Any suggesion? Could I solve it with Putty?

Thanks in advance 

Francis, Serge

 

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4 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: Machine out off network

Hi,

Check on the configuration report that the RAW port (9100) to be enabled. Oterwise it is possible to have the SBC board defective.

 

Gabi

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Remote Technical Support User Cory049977-RSS
Remote Technical Support User

Re: Machine out off network

Nothing was mentioned regarding testing the network so I'm adding this:

Always rule out the source of the setup first.  Test the Network drop (where the ethernet cable plugs into the network).  Plug another network device (another printer, PC/Laptop, etc.) and see if you get traffic.  If still fails, try another ethernet cable.  If that fails, then it's the network, not the printer.

the ultimate is to test with a crossover Ethernet cable to a laptop (most new devices doesn't need it.  Remove the network from the equation.

If all fails, it could be the main board with the Ethernet port.

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Buser Member
Member

Re: Machine out off network

Hello Cory;

 

Thanks for your time and your reply.

It goes without saying that we did it all. Even in direct crossover connection with proven cable  it does not go.

Should I really replace the SBC PWB? 

Thanks 

Serge

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gabiene Frequent Advisor
Frequent Advisor

Re: Machine out off network

Yes. It looks like.

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