Hello Oshrat,
I found a couple of article for you to review on printing labels. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.
In the attachments, I used white polyester label sheets. It happens on cardstock and white polyester label sheets, but not on transparent polyester label sheets or envelopes. always print from the Bypass tray