Hi melody,
Thank you for using the Xerox forum.
There are multiple configurations of Printer/Controller and I don't see any details on your setup.
You may consider using our "Contact an experienced service technician" at the following link:Fast Track to the Expert
Hi I have encoutered a problem: We are using Xerox 510 Series. We installed on a printer server and shared with all clients. Users want to add some special size which is not in the list of the paper size. I tried adding to media sizes in [setting printing defaults], but it didnt' propogate down to clients. So how can we define customized paper sizes so that user can choose paper size from the list?