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New Member

Media Tray Error in Mac 10.6.8

We just updated our iMac to OS 10.6.8 and are now getting an error message stating "Media Tray Empty" even though everything worked perfectly BEFORE in OS 10.5. The message flashes for an instant, then disappears and prints normally. Why are we receving this message, all of a sudden? We had a Xerox tech come to our schol to try and resolve, but he didn't know what's causing this, either. There was another message about this topic that included a link to a temporary "fix" (http://xrx.sm/MacOS10.6.8Fixbut the link was broken with error "not on this server".

 

Please help.

 

Thanks

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Community Manager
Community Manager

Re: Media Tray Error in Mac 10.6.8

Hi mole555,

Thank you for using the Support Forum. You do not mention what machine you are using.  Please try  running the 10.6.8 Combo Updater from apple.com to ensure everything is properly re-written.  Also run the patch found here . If these steps do not work please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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