Message : Insérez noir Cartouche de Toner

[Elodie]

Hello,

Thank you for your help but I was unable to install the application XeroxCentreWareWeb (error message on a missing module : IIS URL Rewrite module).

My printer is not installed on a network, I don't know if it is possible to use this application in this case.

Unfortunately, I think I have to give up.

Thanks for your help anyways !

[TammyL-Xerox]

Hello Elodie, 

Have you checked the supplies status via centreware internet services (CWIS)?   Click here for the instructions on how to check the supply status. If the status is low I would suggest that you try replacing it, if not please consider contact the support department for additional assistance @ 1-800-835-6100.

[Elodie]

Hello,

Here is my printer model : WorkCentre 6505

Thank you for your help !

[TammyL-Xerox]

Hello Elodie, 

Are you able to share the model of the printer? 

[Elodie]

Hello,

I replaced my black toner less than a year ago with a genuine Xerox toner, and after 9 months of infrequent use of my printer (about 15 pages per month), I have the following message which appears and I can no longer print: Insert black - Toner cartridge.

I removed and then put the cartridge back in, it doesn't change anything, it is no longer detected by the proofs.

What can I do?

Thank you!

__

Bonjour,

J'ai remplacé mon toner noir il y a moins d'un an par un toner d'origine Xerox, et après 9 mois d'utilisation peu fréquente de mon imprimante (15 pages par mois environ), j'ai le message suivant qui s'affiche et je ne peux plus imprimer : Insérez noir - Cartouche de Toner.

J'ai retiré puis remis la cartouche, ça ne change rien, elle n'est plus détectée par l'imprimante.

Que puis-je faire ?

Merci !