Metered Supplies on back order since November

[grizzellk]

Here we are in March now and still no fuser webs. You know one thing though. The monthly invocie for the pritners sure does come in every month and is never late. 

[grizzellk]

I have contacted the supplies department directly 5 times since January. Response is the same every time. " We have forwarded your request on to our warehouse". I have tried to escalate further but was told nothing more can be done. This can't be the solution. Our first order that was backordered for fuser webs was on Novemeber 17th 2021. 3 months and Xerox has no fuser webs to ship?

[CherylO-Xerox]

Hi grizzellk, 

Thank you for using the Support Forum. I suggest you contact Xerox Supplies directly at 1-800-822-2200 for any updates on the status of your order.  

[grizzellk]

Unacceptable that supplies for Grange Insurance are on backorder since Novemeber 17th 2021. We have been out of fuser webs for our pritners now for a month. Tried several times to contact the metered supplies department. They tell me they have forwarded my request to the warehouse but nothing has been shipped. Tried to contact our local rep and have not recieved a repsonse, not that they could help with a supply issue. We need answers. Also out of waste ink containers which also show on back order. How do you excpect our machines to run when we get get the supplies to keep them running.