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rserratolaw
New Member
New Member

Metered Toner not Compatible with OEM Metered Toner

Operating System: Windows 10

OLD NEW.jpgWhy is this not just working? OEM - Took one out - put one in. PIC  (top is new one in pic).  I hope you can see the pic.  I installed a toner - exactly the same OEM, but it says "Not Compatible" 

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4 Replies
TammyL-Xerox
Administrator
Administrator

Re: Metered Toner not Compatible with OEM Metered Toner

Hello rserratolaw, 

What is the model of the device?

Thanks,
TammyL-Xerox
Community Manager

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rserratolaw
New Member
New Member

Re: Metered Toner not Compatible with OEM Metered Toner

Model is : Xerox WC 7855

 

Second Q: How do I know if my printer needs metered or can use "Sold" replacement toner? 

Is there a step by step way to check?

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rserratolaw
New Member
New Member

Re: Metered Toner not Compatible with OEM Metered Toner

Another Q: How do I get a hold if a Xerox tech in my area?
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TammyL-Xerox
Administrator
Administrator

Re: Metered Toner not Compatible with OEM Metered Toner

Hello rserratolaw, 

You can use this link to find the support number for your area.  If you have a service agreement with Xerox that includes supplies you would use the metered cartridge, if you do not have a service agreement or a contract that doesn't include supplies you would use the sold cartridge. 

Thanks,
TammyL-Xerox
Community Manager

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