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Agency Analyst
Agency Analyst

Re: Microsoft office 2011 for Mac crashed by Xerox software

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I'm not wonder if removing the Xerox print drivers and then installing them would resolve this issue. Do you have the steps to completely remove a print driver from MAC and then install it? I do not have them handy but a quick google search should pull them up. If you can't find them let me know and I will see if I cannot write one up real quick.
Thank you,
Jordan R.
Systems Analyst / Consultant
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Microsoft office 2011 for Mac crashed by Xerox software

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Product Name: Other - specify product in post

Office crashes when printing to Xerox phaser 8560

Prior to upgrading to mountain lion everything was perfect (Macbook pro)  Upgraded to ML and now no microsoft office for mac 2011 software (word, excel, ppt, outlook etc) will print to my Xerox phaser 8560.  All apple programs print fine.  Merely selecting print causes the Ms program to crash (see log below).  Other printers are fine (for instsnce my home HP inkjet is fine).  I also run VMware fusion and can print to the xerox via that.  Apple has been as helpul as it can but concluded that the issue is not thiers (I have updated all drivers, removed and reinstalled both mountain lion and office for mac as well as the printer software several times, reset the print system etc etc)  The error log details (from a crash in word) are:
Microsoft Error Reporting log version: 2.0
Error Signature:
Date/Time: 2012-10-29 13:02:27 +0000
Application Name: Microsoft Word
Application Bundle ID:
Application Signature: MSWD
Application Version:
Crashed Module Name: CoreFoundation
Crashed Module Version: 744.12
Crashed Module Offset: 0x00012746
Blame Module Name: XeroxTroubleshooting
Blame Module Version: 1.4.6
Blame Module Offset: 0x00001c8c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Microsoft commuinty has answered it is a Xerox probelm, given the crash log.  I called Xerox - they told me my printer is out of warranty.  I adivsed it wasnt a hardware problem but a software problem.  Xerox want to bill me to fix it, but they tell me it will be a quotation for a hardware problem, otherwise it isn't thier problem......
Can anyone please, please help?
With thanks


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