Microsoft office 2011 for Mac crashed by Xerox software

[Kimzi]

Hey!

Glad that it worked, and that I saved ur hair :)

Thanks!

[shands]

Kimzi - you are a hero - it works!!

You have saved the remainder of my hair from being pulled out.

I wish you very very well.

[Kimzi · Accepted solution]

Hey!

The Generic PS driver is built in on the mac, which means when clicking the plus sign and choosing driver to use, you select generic PS driver instead of any other driver.

Thanks!

[shands]

Hi

Due to maasive exasperation with the issue - I installed pages on my mac so that I could at least print some documents - have a guess what; "Xerox trouble shhoter plug in caused Pages to quit".

I have tried the font book duplicates - no luck

I have reinstalled the driver so many times I have lost count - whilst resetting every time.

Could you advise where I can get hte generic ps driver from please?

Thnsk you for taking the time to respond.

C'mon Xerox - sort this out!

[Kimzi]

Heya!

I have a few things you can try if you want.

Try installing Libreoffice or OpenOffice and see if that works, otherwise you can also try reinstalling the driver.

After you've uninstalled the driver and the xerox folder, logout of your account and hold down SHIFT while clicking on login again.

After that install the generic ps driver instead of installing the driver from the xerox homepage.

You can also try Font book, just to see if you have some defect or duplicated fonts.

TIP: Remember to Reset the printing system. (you can also try the driver for 10.6 and 10.7)

Hope some of this helps you get in the right direction to solve the problem!

Thanks

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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

[shands]

Thank you for this response. I have tried this many times - with no luck.

At present I have to save every ms office 2011 document to a pdf to print it out.

I am really very disappointed in Xerox.  To get help - even though it is a software problem, the helpdesk advises that they have to log it as a hardware problem so they can charge me for a solution!!!  Even though it is clearly a software issue.

I am further stunned that Xerox haven't themselves offered a solution given that I have supplied the crash log details - I won't be buying Xerox again!

[Kimzi]

haha, no problem jroth :)

Have a nice weekend!

[JordanAXAUQE-AA]

Kimzi* sorry about the misspell. And I can't see how to delete this on my mobile.

[JordanAXAUQE-AA]

Awesome Kmizi! Thanks a bunch!!

[Kimzi]

I can put it in for ya jroth, as I wrote this to another member a few days ago. :)

Delete the xerox printer under System Preferences -> Print and Fax, by clicking on the - (minus) sign.

remove everything in the xerox folder under Finder -> Applications and the one in Finder -> library -> printers.

After this I suggest you install the driver manually by doing as following:

1. Download the printer driver

2. Run the file and follow the installation instructions.

3. Choose System Preferences -> Print and Fax.

4. Click on "Add other"(plus sign) printer

5. Choose “IP Printer” on the top tabs.

6. Afterwards you choose LPD/LPR from the drop-down menu.

7. Write in the IP address in “Printer Address”.

8. Double check that the queue name is empty or enter "LP".

9. Choose the correct driver/PPD file from the bottom drop-down menu. (this is very important, if it does not come up automatically search for it)

10. Press on the “Add” button.