Missing color

[Oranzni]

Hello, I have problem printing all colors. Black and magenta are missing. And when making copies, all colors are ok. I use this printer on win XP. Drivers can not be an issue because it worked fine on the same computer for almost a year.

[gabiene]

Hi,

If the copy is good try to reseat the communications cables between machine and Fiery (or Creo).

Gabi

[Oranzni]

I already did swap the cables and the same problem apears. If I print test page from Workstation I get this.