we received the fault code 003-942 while we scanned mix-sized paper (A4 and A5) with Xerox VersaLink B7030. Additionally, I have found the below instruction(in red) to fix the issue. As the machine is new, I have reloaded the software but the problem still persists. So, any help in this regard would be highly appreciated.
003-942, 956 Document Size Auto Detect RAP
003-942 The document size cannot be automatically detected.
003-956 Undefined document size was detected when platen is selected and only APS requires document size selection.
Perform the steps that follow:
1. Advise the customer to input an appropriate value for the document size, then retry the job.
2. Perform the procedures that follow as necessary:
• 005-194 Size Mismatch Jam on SS Mix-Size RAP
• 005-196, 198, 199, 946, 948, 949, 950 Size Mismatch Jam RAP
3. If the fault persists, reload the software, GP 4.
Moreover, if you believe that we should reload the correct software version, please Kindy share us the version along with link of the software to be downloaded.
FYI, we placed the A4 and A5 papers on the ADF of the machine according to the instruction on the panel.
for additional information, I should say that the software version of the machine is 58.66.11 and the screenshot from the scan setting of the machine is as below picture. As you see on the picture, the instruction has asked the user to position all the mixed-sized documents on the top-left corner of the ADF, however, in this case each time a paper scanned, a message will be prompted asking the user to specify the size of the document which is very time consuming. So, is there any setting that the machine recognizes the size of the paper automatically? FYI, we checked the Versalink B405, it has no issue with mixed size document scanning.