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TammyL-Xerox
Community Manager
Community Manager

Re: My Phaser 6022 is leaving all kinds of toner mess on my printouts? Need ideas to correct?

Hello navigaror372,

  • Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-835-6100.

 

Thanks,
TammyL-Xerox
Community Manager

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My Phaser 6022 is leaving all kinds of toner mess on my printouts? Need ideas to correct?

Product Name: Phaser 6022
Operating System: macOS 11 - Big Sur

My Phaser 6022 is leaving a big splotch and a faded area on the front, and scattered toner on the back. I have followed all the cleaning guidlines in the manual. I have run all the different maintenance cycles. None of it has worked. It's not as bad when I set the fuser higher, but it is still not going away. I've added pics of examples of what's going on. This printer was working just fine not that long ago. My daugher has been printing things for school on it, and they seemed to have come out fine. So this thing seems kinda new. No idea what to try next. Ideas? Thanks in advance!!Big smearBig smearBackBackFaded along the edgeFaded along the edge

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