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CB1127
New Member
New Member
‎02-13-2016 03:50 PM

My Phaser 6250DP has lost it's ability to connect to my network

Product Name: Other - specify product in post

Looking at the information page it says the network card is disconnected.  Is there a way to reset the network card?  This printer has worked fine for many years, suddenly it is off-line and cannot get it back on the network by either DHCP or manual TCP/IP connections.

 

 

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Joe Arseneau
Valued Advisor
Valued Advisor
‎02-15-2016 12:39 PM

Re: My Phaser 6250DP has lost it's ability to connect to my network

Assuming you have checked the cable and the port, go to

Printer Setup > OK > Connection Setup > OK > Reset Connection Setup > OK > Reset Connection Setup Now > OK

 

Next step is the nuclear option, reset it back to factory defaults via:

Troubleshooting > OK > Service Tools > OK > Reset NVRAM > OK > NVRAM > Reset Printer NOW > OK

 

If it won't work at that point the hardware has failed.

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Joe Arseneau
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