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Xanthe
New Member
New Member

My pages get stained with old prints

Product Name: WorkCentre 7220/7225
Operating System: Windows 10

When printing (especially on A3) my printer will perfectly print the document, apart from huge smudges and text from previous documents. Almost like previous documents are getting stamped over the current documents. I dont know how to fix this and I have printed lots of pages and its still the same. 

Any ideas on how to fix this? 

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2 Replies
MurvS231274-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: My pages get stained with old prints

Sounds like you have a fuser issue. 

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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: My pages get stained with old prints

Hi Xanthe, 

Thank you for using the Support Forum. SSince it seems to happen more on one type of paper, please take a look at this article about residual or ghost images and try the suggestions.  If this does not help then it may will be the fuser as the other replier indicated. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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