Thank you for the reply Xerox. There is no doubt that supply chain issues are affecting the performance of our Versant presses. Unfortunately Xerox is unique in this situation because they failed to remove and acknowledge that defective toner was causing drums in the Versant presses to fail prematurely. This premature failure caused a significant spike in the demand for drums, which then caused a shortage.
I had a brand new Versant 280 installed last April and as soon as the original toner that shipped with the press needed to be replaced the drums started to fail one after another. This is not a situation that can be simply explained away by supply chain issues. I happened to read an article about a Class Action Lawsuit filed against Xerox and I was amazed that a great deal of the text mirrored my complaints. It states in part...
“The presses, by virtue of their defects, are susceptible to inconsistencies in the toner products,” “Those inconsistencies, which have been observed in a substantial percentage of the relevant toner products, trigger the defects in the presses and cause damage to various components thereof, including drums, rollers, and developer housings.”
The Versant 280 will be the third Xerox press I have placed into service in my shop. I hope that Xerox can resolve the problem soon. Feel free to contact me directly through the Xerox contact information.
This a Global Supply Chain issue affecting all sectors. Ricoh, Canon, KM...are all affected as well.
I just recieved my drums after waiting 10 weeks. Hopefully you'll get yours soon! At this point it has become obvious that Xerox is not committed to the Versant line. I too have been a long time customer and have a Versant 280 that is less than 1 year old. No one will give any answers as to where our suppies are.
I'm sure Xerox will blame this all on supply issues but the truth is they created this hug drum problem when they did not stop the bad toner from getting into all the Versants. A self created shortage.
Been a loyal customer for 20 years, but this is stressing me out, we are small business that can't afford to watch long time loyal clients go somewhere else for printing. Have called everyone and anyone that will listen from XEROX, i was even givien a corporate North America Xerox phone number, only to find it had been disconnected.
You would need to speak to the customer business center about your leasing options @ 1-888-339-7887.
MY XEROX VERSANT 180 PRESS - HAS A BACK ORDER - SINCE I DON'T HAVE THE SUPPLIES TO RUN MY XEROX UNDER THE METERED SUPPLY CONTRACT, CAN I STOP MY MONTHLY LEASE PAYMENTS. AT THIS TIME THE Xerox Versant 180 Press IN USELESS TO ME.
NO DRUMS AND NO BLACK TONER.........:(