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daddeland1962
New Member
New Member

NO SUPPLIES - DEAD IN WATER

Product Name: Xerox Versant 180 Press
Operating System: Not Specified

MY XEROX VERSANT 180 PRESS - HAS A BACK ORDER - SINCE I DON'T HAVE THE SUPPLIES TO RUN MY XEROX UNDER THE METERED SUPPLY CONTRACT, CAN I STOP MY MONTHLY LEASE PAYMENTS. AT THIS TIME THE Xerox Versant 180 Press IN USELESS TO ME.

 

NO DRUMS AND NO BLACK TONER.........:(

15 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: NO SUPPLIES - DEAD IN WATER

Hello daddeland1962, 

You would need to speak to the customer business center about your leasing options @ 1-888-339-7887.

Thanks,
TammyL-Xerox
Community Manager

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daddeland1962
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Re: NO SUPPLIES - DEAD IN WATER

Been a loyal customer for 20 years, but this is stressing me out, we are small business that can't afford to watch long time loyal clients go somewhere else for printing. Have called everyone and anyone that will listen from XEROX, i was even givien a corporate North America Xerox phone number, only to find it had been disconnected.

TJPrinter
New Member
New Member

Re: NO SUPPLIES - DEAD IN WATER

I just recieved my drums after waiting 10 weeks. Hopefully you'll get yours soon! At this point it has become obvious that Xerox is not committed to the Versant line. I too have been a long time customer and have a Versant 280 that is less than 1 year old. No one will give any answers as to where our suppies are.

I'm sure Xerox will blame this all on supply issues but the truth is they created this hug drum problem when they did not stop the bad toner from getting into all the Versants. A self created shortage.

Paul-emile050052-xrx
Xerox Employee
Xerox Employee

Re: NO SUPPLIES - DEAD IN WATER

This a Global Supply Chain issue affecting all sectors.  Ricoh, Canon, KM...are all affected as well.

TJPrinter
New Member
New Member

Re: NO SUPPLIES - DEAD IN WATER

Thank you for the reply Xerox. There is no doubt that supply chain issues are affecting the performance of our Versant presses. Unfortunately Xerox is unique in this situation because they failed to remove and acknowledge that defective toner was causing drums in the Versant presses to fail prematurely. This premature failure caused a significant spike in the demand for drums, which then caused a shortage.

I had a brand new Versant 280 installed last April and as soon as the original toner that shipped with the press needed to be replaced the drums started to fail one after another. This is not a situation that can be simply explained away by supply chain issues. I happened to read an article about a Class Action Lawsuit filed against Xerox and I was amazed that a great deal of the text mirrored my complaints. It states in part...

“The presses, by virtue of their defects, are susceptible to inconsistencies in the toner products,” “Those inconsistencies, which have been observed in a substantial percentage of the relevant toner products, trigger the defects in the presses and cause damage to various components thereof, including drums, rollers, and developer housings.”

The Versant 280 will be the third Xerox press I have placed into service in my shop. I hope that Xerox can resolve the problem soon. Feel free to contact me directly through the Xerox contact information.

JamesKirk
New Member
New Member

Re: NO SUPPLIES - DEAD IN WATER

I am in the same situation.  We have 2 v180's.  No drums for either. Running out of toner  All the drums are shot.  

We have been having drum issues for 6 months now.  We put new ones in and they all of a suden get holes in them.  The techs said its a known issue that xerox is working on. They have no idea whats wrong.

We were instructed to order online and then send our salesman the order numbers so that he can try to expidite the shipments of drums.  It has worked twice.  This past week though he hasnt been able to get us drums.

We are dead in the water.  

We are aproching our lease term end.  For the first time in 10 years I am looking at other then Xerox.  Xerox is to big for its own good.  One dept. doesnt know what the other is doing and they are to unresponsive.  Xerox is ruining the good reputation they used to have by not addressing supply issues and know faults.  Its a shame.

Try your sales rep with your order numbers.

   Good luck

TJPrinter
New Member
New Member

Re: NO SUPPLIES - DEAD IN WATER

It’s a shame, the 280 is a good machine with some nice improvements. I started the day having to pull a drum that had a large spot on it and it still had 96% life left. Xerox knows this is a problem and they cannot blame it on supply chain issues. Why would you replace your v180’s with v280’s if you know you’re going to have the same problems, you’ll get something else from another vendor.

The longer they hold off admitting publicly they have a major manufacturing problem, the more damage they do. But it will give some stock holders a chance to sell before everything hits bottom.

For now I have drums and toner on the shelf but I need 3 times what I have just to keep up with the failures.

 

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JamesKirk
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New Member

Re: NO SUPPLIES - DEAD IN WATER

Agreed with why upgarde for the same headaches.

We get holes in drums very quickly.  I recently brought the humidity up in our print room.  It seems to help quite a bit.  Winter is always tough with humidity.  We have forced hot air so its even worse.

Low humidity also brings with it higher staic charge in the air.  The v180's already have static disapation issues with the belt and especially the cleaning blade.  Anything to bring humidity up helps with lowering the staic.

Also the higher humidity makes the color pop a lot more.

 

TJPrinter
New Member
New Member

Re: NO SUPPLIES - DEAD IN WATER

Thank you for the humidity tip James! I do run a humidifier here and it’s easy enough to increase the humidity, so I’ll give it a try. Lost another drum today because of spots, at least this one made it to 26% of life.

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