Thank you for the reply Xerox. There is no doubt that supply chain issues are affecting the performance of our Versant presses. Unfortunately Xerox is unique in this situation because they failed to remove and acknowledge that defective toner was causing drums in the Versant presses to fail prematurely. This premature failure caused a significant spike in the demand for drums, which then caused a shortage.
I had a brand new Versant 280 installed last April and as soon as the original toner that shipped with the press needed to be replaced the drums started to fail one after another. This is not a situation that can be simply explained away by supply chain issues. I happened to read an article about a Class Action Lawsuit filed against Xerox and I was amazed that a great deal of the text mirrored my complaints. It states in part...
“The presses, by virtue of their defects, are susceptible to inconsistencies in the toner products,” “Those inconsistencies, which have been observed in a substantial percentage of the relevant toner products, trigger the defects in the presses and cause damage to various components thereof, including drums, rollers, and developer housings.”
The Versant 280 will be the third Xerox press I have placed into service in my shop. I hope that Xerox can resolve the problem soon. Feel free to contact me directly through the Xerox contact information.
