NO SUPPLIES - DEAD IN WATER

[kusalmed]

I am personally very tired with this situation because I have bought in Amazon and eBay inks in order to continue working. We are not a priority customer for Xerox but they still wants us to pay their invoices when we are struggling to run the business.

[TJPrinter]

IGEN5 - Xerox sales are down and profit is UP. That's all that seems to matter now. Soon it will be too late and  Fuji will take over sales/service in North America and Xerox will still be trying to figure out what went wrong.

[IGEN5]

We have had the same situation with our 2 igen5's since October of 2022, but xerox won't admit to it despite several techs and executives admitting it is a fleetwide issue.

instead they are trying to hide behind their contracts which are designed to shield xerox from any liability or accountability.

[KEVINCUMMINS]

received 3 new versaLink machine a month ago, all 3 have already ran out of black toner and guess what ITS ALL ON BACK ORDER!!!!!!!! it did not auto order i spoke with 4 differend reps one of which was a supervisor and i am no closer to having the machines back up and running. i am personally sugesting we switch companies

[Cmanprinter]

Thank You

[TJPrinter]

Google - Xerox class action lawsuit Neala's.  That should lead you to where you need to go.

[Cmanprinter]

Anyway You can give me info on getting connected with that lawsuit

[vecopress]

Are you in HOuston? I can give you a black toner and drum if you have a magenta

[vecopress]

Canon says that they have inks locally.. they visited us in Houston TX. Let me tell our story since July 2021, We are a small company and the issue with the inks and drums have been impacted our operations and sales. Xerox does not offer any compensation and it is still charging late fees when they are not complying by contract with the metered supplies.
I am personally very tired with this situation because I have bought in Amazon and eBay inks in order to continue working. We are not a priority customer for Xerox but they still wants us to pay their invoices when we are struggling to run the business. No plan, no inks, no drums, no complete my customer” orders on time, and at the end no money at all .. this the sad story in 2022.

[TJPrinter]

Thank you for the humidity tip James! I do run a humidifier here and it’s easy enough to increase the humidity, so I’ll give it a try. Lost another drum today because of spots, at least this one made it to 26% of life.