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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-30-2015 05:30 PM

Re: NUVERA 144EA MESSAGE FTM-12-2071

Hi rich65,

Thank you for using the Support Forum. The closest error I can find in the FTM-12-2070 which seems to indicate a stacker fault that will require a technician.  If you do not get a satisfactory response from the technician, please ask for a supervisor or district manager.  Please consider contacting your support centre for further assistance.

 

Thanks,
CherylO-Xerox
Community Manager

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rich65
New Member
New Member
‎03-28-2015 03:25 PM

NUVERA 144EA MESSAGE FTM-12-2071

Product Name: Other - specify product in post

WE HAVE A MESSAGE HERE TITLED "FTM-12-2071" RELATED TO ONE OF THE STACKERS.  WHEN I CALLED XEROX SUPPORT AND THEIR TECHINICIAN CALLED BACK,  HE SAID THAT ERROR MESSAGE WAS NOT IN THEIR FILES.  HAS ANYONE EVER SEEN A MESSAGE LIKE THIS?  IT IS PREVENTING US FROM SENDING PRINT TO THAT PARTICULAR STACKER. 

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