There's an issue with the phone line on Sundays, often.
The music stops and you don't know if you're on hold. Wait times can be 20-30 minutes. Hey, I've got multiple machines I want to keep running, even if one is down. I can't be hanging on the phone for 10 minutes.
When there was music, sometimes it suggests coming here for support, but it's hard to find the link to open a ticket. It's just community support.
One Touch Point
This is a peer to peer forum, not monitored by Xerox.
Phone support is 8:30-5PM local time Mon-Fri (Toll free 1-800-827-2797)
Outside of those hours is limited, at least in North America.