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Khenderson New Member
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Network printing problem

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Product Name: Xerox AltaLink B8055
Operating System: Windows 10 x64

I can no longer print to my Altalink B8055 from one PC.  I can print to a desktop printer and other network printers just not the B8055.  Other users are having no issues printer to this device.  I have deleted and reinstalled the printer driver as well as the TCP port.  Any ideas would be appreciated.

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5 Replies
gabiene Occasional Advisor
Occasional Advisor

Re: Network printing problem

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Hi,

Most of the issues with non printing jobs and „Offline” messages are from driver settings.

 First check to see if  there is no job in the print queue (delete any job if exist).

  As per Joe053204-xrx advice check the port to be on TCP/IP and not WSD. MS convert the port to WSD. If it is so, click right on the print driver and click on „Printer Properties”, click on „Ports” tab, click on „Add port”, select „Standard TCP/IP port” , click on „New port” and set an IP and in the next window click „Finish”.

After that click again on ''Ports'' tab click on "Configure port" and change from  RAW to LPR, at the Queue name write "lp" and be sure to unchecked "LPR Byte Counting Enable" and "SNMP Status Enabled".

 

Gabi

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Khenderson New Member
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Re: Network printing problem

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It is configured using a TCP port and LPR turned on.  Still experiencing the issue.

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Network printing problem

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But you need to uncheck the LPR byte counting and SNMP boxes.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Khenderson New Member
New Member

Re: Network printing problem

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Sorry I left that out.  Those boxes are unchecked.

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Network printing problem

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It isn't the printer (other people are printing) and for the same reason, it isn't the LAN or the driver at fault, and since it is at least 2 different protocols but only from 1 computer, it would imply a broken spooler in Windows, which will mean a reload of Windows, or at least a system restore or repair.

You may get away with sharing a working printer from another PC and connecting to that printer from the broken PC, in which case the spool would be handled by the working PC, but of course that other PC would have to always be on.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.